Logistics industry training under fire
“This is an industry where customer service depends on accuracy and efficiency,” said Mick Jackson, operations director. “Yet 15 per cent of the staff cannot read to acceptable standards and one in five lacks basic numeracy skills.
“If we don’t deliver on time and in full, costs are incurred in making extra deliveries and taking back orders wrongly supplied.”
... continue readingSelling Products but Delivering Value
Imagine that one evening you are relaxing at home watching television, when your spouse frantically tells you the refrigerator has just died. Turn off that TV! We are going to buy a new refrigerator! Immediately you set off because you know that food is spoiling. Better hurry! There are spare ribs in that freezer you want to cook on Saturday!
Clearly you are a Motivated Buyer with an Immediate Need.
You show up at the local appliance super center and after some shopping, you find an amazing refrigerator with new features, at a great sale price. Lo and behold! The unit can be delivered tomorrow! You pay for the new refrigerator and return home feeling relieved that a catastrophe has been avoided. Man, you love that super center. How convenient to have them nearby. What a deal! What value!
You love Amerika! What a country!
Promises...Promises.
Mrs. Buyer takes half a day off to wait on the "morning" appointment to deliver her new Super Freezo Deluxe. 10...11...12...1pm. No delivery. Finally at 2 o'clock the delivery van shows up. The delivery men are rude and they smell. They suffer from undersized uniforms and oversized bellies. They don't attach the ice maker correctly and they leave the box in the middle of the kitchen. Mrs. Buyer is beyond livid. Boy, are you going to hear about this one. That great deal you got last night now doesn't look so great. You can plan on hearing about this fiasco for years to come. This delivery was a mess.
... continue readingDHL wins contract worth GBP 1.6 billion revenue over 10 years with the UK Government's Department of Health.
DHL operates support organization for healthcare - NHS Supply Chain
GBP 1 billion/Euro 1.4 billion savings targeted to the NHS over 10 years
Around 1,000 new jobs to be created
DHL Logistics has won a 10-year deal totaling GBP 1.6 billion /Euro 2.3 billion in revenue to manage GBP 22 billion/Euro 32 billion total spend with the UK Government's Department of Health. DHL will target over GBP 1 billion/Euro 1.4 billion savings over the contract period back to the English National Health Service (NHS). Klaus Zumwinkel, CEO and Chairman of Deutsche Post World Net, said the contract marked the significant success of the Group's strategy: "After the take-over of Exel and given DHL's extensive expertise in the health sector, we were able to make our customer a truly convincing offer. We now reap the benefits of both our internationalization strategy and our broad product range."
Under the agreement, DHL will run a division called NHS Supply Chain, on behalf of NHS Business Services Authority, and be responsible for delivering all procurement and logistics services across an initial 500,000 products to support 600 hospitals and other health providers in England. The business will ensure that public health (NHS) authorities can dedicate more resources to patient care and continue to manage their cost base. It will help protect existing jobs and lead to the creation of over 1,000 additional positions.
... continue readingCargo Connection Logistics Holding, Inc. Announces Steps to Improve Operations and Facilitate Growth
December 04, 2007: 08:30 AM EST Source CNNMoney.comCargo Connection Logistics Holding, Inc. (OTCBB: CRGO) (BERLIN: CD6) (FRANKFURT: CD6) (FRANKFURT: 217026) today provided an update on several areas of great interest relating to the Company, its operations and its anticipated future growth.
Jesse Dobrinsky, the Chairman and CEO of the Company, stated that:
"In our continuing efforts to increase the value of the Company to our stockholders, we have taken several recent steps that have improved the Company's financial condition, operations and prospects, including:
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