“No one would talk much in society if they knew how often they misunderstood others.”
-Johann Wolfgang Von Goethe
This module covers the entire range of communication situations both verbal and non-verbal, and also presents some important considerations about using new technology.
Goethe’s astute observation is entirely correct today even though he made the comment a long time ago. Most people are much weaker than they think in this area and this module addresses all the likely problem areas with many new insights delivered in an interactive mode.
TOPICS include:
- Understanding the process of Communication
- Active Listening
- Empathic Listening
- The Map of Life
- Non-verbal Communication (Body Language)
- Importance of curiosity
- Powerful Words
- Cultural considerations in Communication
- Phone, email and SMS
- Humor in Communication
- Presentation Skills
OBJECTIVES:
On completion of this module, participants are expected to:
- Have developed a much wider range of personal interaction techniques for use in all aspects of work and life.
- Have developed excellent Communication Skills such as active and empathic listening, as well as skills in non-verbal communication.
- Understand how to avoid problems which might arise through a lack of sensitivity to cultural considerations.
- Be aware of best practice in phone, email and text communication
- Know the ten major Communication Skills as applied to listening
- Have a good general understanding of Presentation Skills